Software Bisque iOptron Store Help

This page answers common questions about to logging in to this web site, and purchasing, redeeming coupon codes for, and downloading TheSky Imaging Edition.

How to register on this website

  1. From the menu above, click My account > Register.
  2. On the Register For This Site page, enter your User Name and Email Address, then click Register. A registration confirmation email is sent to your email address. (Check your Spam, Junk, or Outlook/Office365’s Other folder to make sure this email did not end up in the wrong place.)
  3. Open the email and click the link to set your password.

How to log in to this website

  1. Click My account > Log in.
  2. Enter your User Name or Email Address and Password and click Log In.

How to buy TheSky Imaging Edition

  1. From the Home page, scroll to the bottom of the page and click click Select Options.
  2. On TheSky Imaging Edition product page, choose the desired Operating System (macOS or Windows) then click Buy Now.
  3. On the Checkout page, click the Click Here to Enter Your Code link, enter your Coupon Code and click Apply Coupon. Make sure the order Total is updated appropriately.
  4. If you have a coupon code:  On the Checkout page, click the Click Here to Enter Your Code link, enter your Coupon Code and click Apply Coupon. Make sure the order Total shows $0.00 USD.
  5. Enter your mailing address and click Buy Now.

How to download TheSky Imaging Edition installer

  1. Click My account > Log in.
  2. Click My account > My Downloads.
  3. Click on TheSky Imaging Edition Full Installer graphic to begin downloading the installer.  Note that the installer is large (about 1.8 GB) and the download takes time, even with a fast internet connection.

Help! My Coupon Code is not working!

Did you register on this iOptron.Store.Bisque.com website? If not, click the Register link in the main menu to get registered. Your coupon code can only be redeemed within this iOptronStore.Bisque.com website, which is exclusively designed for iOptron customers. (Our other Bisque.com areas will not work for this.) If you mistakenly registered on the wrong website, please start over again, only on this site click here.

For other coupon code-related issues, please email iOptron’s Coupon Support for assistance.

Help! My iOptron mount is not working!

Please contact iOptron’s Technical Support for assistance with your iOptron mount.

How do I get support from Software Bisque?

For issues relating to downloading or operating TheSky™ Imaging Edition, please post your question to TheSky Imaging Edition Support Forum on the Software Bisque website. Note that you must register and log in to the Software Bisque website to post questions.

Where is my serial number?

Your serial number is automatically registered to your account when you purchase TheSky Imaging Edition.

  1. To view your serial number, click My account > Log in.
  2. After you have logged in, click My account > My Downloads. Your TheSky Imaging Edition serial number is listed in the Serial Keys column of the Downloads table.

What is a Software Subscription?

The optional TheSky Imaging Edition Subscription provides ongoing software maintenance as well as downloadable access to the latest software installers and updates with the latest improvements, changes, and bug fixes.

  • The initial purchase price includes $100.00 USD for the first year’s subscription.
  • Each year after your original purchase date, you can elect to renew the subscription to continue receiving the subscription benefits listed above.
  • TheSky continues to operate normally if the subscription expires. However, your software installers and software serial numbers will no longer be accessible.
  • If you choose to allows your subscription to expire, be sure to backup of your original full installer and all updates so that you can reinstall TheSky Imaging Edition later should that be necessary.

See the Software Bisque Subscription Terms and Conditions for complete details.